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I downloaded two free driver programs: DriverUpdate and Slimdrivers, hoping they would fix the driver problem.

I purchased my laptop in 2010 brand new with Windows 7, yet could never figure out whether it is 32-bit or 64 bit both are listed. When I googled for information and visited the HP forums, there seemed to be a known problem with Vista operating systems that had been upgraded to Windows 7.

I went to HP to update the driver, but got lost in a maze of options when they couldn't seem to identify my laptop as being their product. The HP Action Center began informing me that there was a problem with a graphics driver.